When I first got this part it seemed out of square, holding the L and R bracket back to back it was evident that this was the case and the part couldn't even fit in the pre-drilled holes in the bed (frame bolt and d-ring). Managed to finally get a hold of someone via email, I had called twice per day for about a week with no one answering and no voicemail is set up, and they promptly responded and agreed that there was an issue and sent out a new part- I do appreciate the speed with this. However, the rest of my order has exceeded their lead times but no one will respond about when this will ship and the part was guaranteed to arrive prior to a certain date. I've spent about $1,000 with Victory and the lack of customer service and follow through is astounding. They simply don't answer the phone and just stop responding to emails, the lack of communication is very frustrating. Leaving a customer in the dark like this is unprofessional.