We received the roof rack and started the install. Once we got to the step to mount it to the roof we opened the packaging to find they hadn’t sent 1 of the 4 mounts you use to secure it to the roof. Called throughout the day on Friday and no one answered. I finally got a hold of someone on Monday and expressed the obvious frustration that they would miss shipping an important part. They said they wouldn’t overnight the part to me because it was too expensive but they’d do 2 day shipping. Then I got a call later in the day that if I wanted to have it shipped 2 day I would have to pay for shipping. I called back and was told mistakes like this happen the guys probably just missed putting it in the package and it’s not something we are going to cover the cost of sending that quickly to you. To get this installed I had to take PTO from work and drive 5 hours round trip yet they wanted me to pay for the shipping a part they were supposed to send in the first place. The missing part resulted in having to cancel a camping trip since I couldn’t install the roof top tent on the roof rack. The customer service rep was completely apathetic about the whole thing. Be warned they don’t have anything in place to make sure all the parts are in the package prior to shipping. I would return this in a heartbeat if I wasn’t going to be charged a re-stocking fee. If you’re looking for a roof rack I would absolutely look for another company to buy from.

Here we go again since victory doesn’t want to put my review up. First off this roof rack is expensive. Expensive means it should fit perfectly and I should never have to touch it again. The passenger side rail wouldn’t fit correctly in the rain gutter and I had to shim the roof rack with washers to make it sit right. The passenger rail was warped bad enough it wouldn’t even sit in the groove and ended up ripping all my paint off and started rusting. Then if I put anything on the back of the rack or the middle the front lifts making the front wind guard vibrate against the roof VERY aggressively. I’ve had to adjust it EVERY time I put something on the rack. The. There’s the insane initial price of the rack fallowed but the insane price for every bracket or bolt for this. I needed 4 screws and 4 t nuts. 17.99. That’s just downright ridiculous. Also the hardware on my roof rack is putting streaks down my paint when it rains. To say the least I’m not happy with my purchase.

Got this for our 5th gen and may will be the one year mark where we have been working with victory 4x4 and haven’t came to a resolution. No refund no replacement rack. The set up we received has bent side rails so it won’t seat and loves yo rattle the bolts out. We’ve sent many photos and videos and been told “instillation error” tell me how a bent fabricated rail is an instillation error and not a manufacture error? So this $1000 rack has been sitting disassemble in the garage for months as it’s not usable. Save yourself the headache money and terrible customer service and look elsewhere.